Privacy Policy

This privacy statement represents the privacy policy applicable to all legal entities owned by TROPICANA PRIVILEGE (M) SDN. BHD.. In the event of any changes to this privacy statement for the betterment of our services, we will post such changes here. Please read and understand this privacy statement before providing your information to us or using our services.

This privacy statement applies to https://www.t360.com.my and the websites of any TROPICANA PRIVILEGE (M) SDN. BHD.'s legal entity and related online activities. Further, this privacy statement provides information to external data subjects who are not engaged or employed by TROPICANA PRIVILEGE (M) SDN. BHD., where the data subjects provide us with Personal Data, or we collect data as part of our normal business operations, from a third-party service provider, contract partner, public sources, previous employers or organisations, trade fairs or communications channels such as email.

  1. How and Why We Use Personal Data

    • Personal Data

      While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). Personally identifiable information may include, but not limited to:

      • Name (including but not limited to individual name or business entity registered name)
      • Personal identification details (including but not limited to passport details)
      • Email address
      • Phone number
      • Address, State, Postal Code, City
      • Banking details
      • Preferred language
      • Preferred services or products
      • Other relevant information

    • When you visit our website

      When you visit TROPICANA PRIVILEGE (M) SDN. BHD. website, we collect data through cookies to track the activity on our website. The data we collect through cookies consists of data relating to your device, IP address and your usage of the websites. We use the data collected through cookies to provide you with the best user experience and for improving the websites' content by tracking usage patterns and recording preferences and for allowing you to log on to specific sites.

    • When you subscribe to a newsletter

      When you contact us, such as for business relations or interest, ordering products and services or in relation to projects, media or, investor contacts, supplier relations, sponsorships, or sign up for an event, we collect your Personal Data in order to enable us to meet your request or interest, provide support, or comply with contractual obligations or prepare to enter into a contract. When we have an existing customer relationship with you, we may also use your Personal Data to provide communication and direct market our products and services.

    • When we conduct integrity due diligence investigations

      If and when we deem necessary, we will evaluate integrity due diligence investigations. This includes collection information to evaluate potential business relations or partners, their operation and business ethics. This investigation may include processing of Personal Data such as organisations position and roles, connections or relations to public authorities' representatives or relevant decision makers, possible sanction listings, contracts, relevant memberships, references, legal claims and reputational issues. The legal basis is to comply with legal obligations, pursue our legitimate interests and to establish, exercise or defend legal claims.

  2. Sharing of Personal Data

    We will not share your Personal Data with third parties except for in circumstances where such sharing is necessary as part of our regular business operations or to provide our services and support to you.

    Occasionally we use external third-party service providers for delivering services on our behalf and on our instructions as set out in a data processing agreement with the relevant service provider. We use such service providers for consultancy purposes, recruitment services, financial services, security services, IT services, communication services and integrity due diligence services. In such instances, we may share your Personal Data with such parties to the extent necessary to perform such work.

    We will not knowingly disclose your Personal Data to third parties for the purposes of allowing them to market their products or services to you.

    When required by law, regulation, legal process or an enforceable governmental request, we may share your Personal Data for legal reasons within TROPICANA PRIVILEGE (M) SDN. BHD. and to public authorities or governments but only to the extent we are required to do so.

  3. Transfer of Personal Data

    Your personal information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    Your consent to the Privacy Statement followed by your submission of such information represents your agreement to that transfer.

    We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement and no transfer of your personal information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

  4. Cookies

    Some of our website or Service may use cookies and similar tracking technologies to track the activity on our website or service and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

    In the event you do not wish to receive such cookies, you may configure your browser to not refuse all cookies or to indicate when a cookie is being sent. However, you may not be able to use all the features and functionality of our website or service.

  5. Security of Processing

    We will process your Personal Data securely and will apply and maintain appropriate technical and organisations measures to protect your Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

    Access to Personal Data is strictly limited to authorised personnel of TROPICANA PRIVILEGE (M) SDN. BHD. and affiliates who have appropriate authorisation and a clear business need for that data.

  6. Retention and Deletion of Data

    Your Personal Data will be retained as long as necessary to fulfil the legitimate purpose(s) for the processing and as long as required by law. If you or your employer have a contractual relationship with us, any Personal Data relating to you will be retained as long as necessary to enable us to fulfil our obligations relating to that contractual relationship.

    If you consent to certain processing, we store your Personal Data until you withdraw your consent or once the Personal Data is no longer necessary for achieving the purpose of the processing.

  7. Privacy Statements of Third Parties

    This Privacy Statement addresses the collection, use and disclosure of Personal Data by TROPICANA PRIVILEGE (M) SDN. BHD. as described above. This Privacy Statement does not address or govern the privacy practices adopted by third parties on third party websites or in relation to third party services that may be accessible through use of the website. Although we try only to link to websites that share our high standards for privacy, we are not in any way responsible for the content or the privacy practices employed by third party websites or third-party services. We encourage you to familiarise yourself with the privacy policies applicable to such websites or services prior to providing them with your Personal Data.

  8. Changes to This Privacy Statement

    We may update our Privacy Statement from time to time. If such updates are minor and do not have a material meaning for your rights or the way we use Personal Data, we may make such changes without posting a specific notice on our website. You are advised to review this Privacy Statement periodically for any changes.


TERMS & CONDITIONS

Welcome to our T360 Website. This website is owned by Tropicana Privilege (M) Sdn. Bhd. under Tropicana Corporation Berhad (formerly known as Dijaya Corporation Berhad) whose head office is at Unit 1301, Level 13, Tropicana Gardens Office Tower, No. 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor Darul Ehsan. Any improper or unauthorized use of the T360 website is strictly prohibited. . The term "T" stands for Total and the term "360" brings the meaning that members' needs can be satisfied through using T360 App as we provide “360”comprehensive needs. . If you do not agree with the terms and conditions contained herein, please cease using the website and exit immediately.

Changes

  • Tropicana reserves the right at any time and solely at Tropicana's discretion, to change, modify, add or remove any of the terms and conditions contained herein without notice. Your continued use of the website indicates your acceptance of such changes or modifications.

Links To Other Websites

  • Links to other websites provided at this website is merely for your convenience and do not indicate or signify any endorsement, association, approval or warranty by Tropicana. Tropicana does not control and is not responsible for the contents of such websites and shall not be held liable for any injury or damages howsoever arising therefrom. You shall access and view any of the linked websites at your own risk.

Intellectual Property

  • Unless otherwise noted, the content contained on this website is protected by copyrights, trademarks and/or other intellectual property rights. The website is intended for personal use, illustration and information only. No content may be copied, reproduced, published, uploaded, posted, transmitted or distributed in any way without written permission of Tropicana. Any unauthorized use of the website including but not limited to any other internet, intranet, web or other site or computer environment is strictly prohibited. . The trademarks, logos, characters and service marks displayed on the website (whether registered or unregistered) belong to Tropicana and shall not be used or modified in any manner. Nothing contained on the website should be construed as granting of any license or right to use such intellectual property rights. Any improper or unauthorized use of any part of the website is strictly prohibited. Tropicana reserves the right to bring any action arising from the improper or unauthorized use of the website, including any action for infringement of Tropicana's trademarks and other intellectual property rights.

Privacy Policy

  • All personal information provided to Tropicana shall be collected, used, protected and processed in accordance with the Personal Data Protection Act 2010 of Malaysia. For more details on how we collect, use, protect and process your personal information, please refer to our Privacy Policy.

Limitation Of Liability

  • In no event shall Tropicana or any of Tropicana's representatives, officers, directors, employees or party involved in creating, producing or delivering the website be held liable for any direct, indirect, punitive, special, incidental, consequential or indirect loss, injury or damages (including, without limitation, lost profits) arising out of or in connection with your access to, or the use of the website and/or the content.

Jurisdiction

  • The terms and the conditions contained herein and the use of the website shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia in all matters arising out of or in connection with such terms and conditions and the use of the website.

Disclaimer

  • Tropicana strives to ensure that the content and the website are accurate and reliable. However Tropicana does not warrant or guarantee as to the accuracy reliability of the content and the website including but not limited to information and material due to the occurrences of any inaccuracies or performance, completeness, suitability, timelines or errors. Any reliance on the content and/or website including use of any information and material at the website shall be at your own risk. Tropicana makes no representations or warranties of any kind regarding the website and the content. It shall be your own responsibility to ensure that any information, material available through the website meet your specific requirements. Everything on the website is provided to you "as is" without warranty of any kind (express or implied). Tropicana shall not be liable for any damage, loss of profits, injuries, savings/goodwill resulting from your use or inability to use information provided from the website.

Disclaimer of Liability and Indemnification

  • In no event shall we nor our officers, directors, employees, agents or service providers be liable for any liability, loss, injury or risk (including without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits or damages) which is incurred or suffered as a result of your usage of this website. . You shall indemnify us and/or the service providers against any and all claims, losses, damages, fines, penalties, costs and expenses incurred by us and/or the service providers in connection with your usage of this website.

FREQUENTLY ASKED QUESTIONS

What is the T Privilege loyalty programme?

  • T Privilege is a loyalty programme that is accessible via the user-friendly lifestyle app T360. Tropicana property buyers, Tropicana Golf & Country Resorts (TGCR) golfers and commercial consumers may download this app for free with no minimum spend and no membership fees required. One may scan and collect points through the app as well as redeem vouchers and get exclusive discounts when spending! There will also be monthly campaigns and surprises in store where members can stand a chance to win prizes.

What are the 5 membership tiers in the T Privilege loyalty programme?

  • The 5 membership tiers in the T Privilege loyalty programme are: Prive, Priority, Gold, Platinum and Diamond where the latter four membership tiers are reserved for Tropicana property owners while the Prive membership tier is open to the public for various shopping and golfing need.
Prive
Priority
Gold
Platinum
Diamond
  • The Priority membership tier is for the RM100,000 to RM999,999 spend bracket.
  • The Gold membership tier is for the RM1,000,000 to RM1,999,999 spend bracket.
  • The Platinum membership tier is for the RM2,000,000 to RM2,999,999 spend bracket
  • The Diamond membership tier is for the RM3,000,000 and above spend bracket.

What functions of the T360 App are to assist Tropicana property buyers?

  • Community Group Chat: May chat with neighbors within the same residential precinct.
  • Account: View important financial information pertaining to your property.
  • Announcement: Receive announcements from the property management office and stay up-to-date with property related news and updates.
  • Defect: Submit defects digitally and check-in on the progress of rectification work.
  • Visitors: Pre-register visitors for hassle-free arrivals
  • Facilities: View the availability and book facilities easily.
  • Library: View and download the home owners’ manual and other available guides.
  • Intercom: Direct access to security and other contacts for assistance.
  • Home Décor: Shop online for home furnishings and create the best market value for your home.
  • Authorization: Add tenants and family members allowing them access to specific modules.
3.phone

When will T Privilege property members receive points upon purchasing property?

  • Points will be awarded to the member when the development has achieved a 35% completion rate and there has been a bank settlement to Tropicana.
 

What functions on the T360 App are for TGCR golfers?

  • The golfing app provides a comprehensive guide creating an enjoyable experience for golfers of all skill levels.
  • Weather forecast: Associated with the sports wing and the golf wing, will help golfers plan their rounds and dress appropriately.
  • Membership info: Membership information such as membership fees for single adult golf, regular golf, term golf or corporate golf.
  • Golf & Sports info: View the availability of sports facilities i.e. badminton court, table tennis, swimming pool, gym room etc.
  • Banquet and seminar: To view availability and book any one of the 3 grand ballrooms available.
  • Directory: To view all available F&B outlets and services available in TGCR.
  • Contact Us: Contact details of every PIC in TGCR.
5.phone

Awarding Points

  • What are the steps to scan and collect points via the T360 App?
    All T Privilege members can claim points through the T360 App while shopping at partnering retailers and outlets.
  • Step 1    
  • Download the T360 App and register as a member.
  • Step 2    
  • Spend at T Privilege merchants and obtain the receipt.
  • Step 3    
  • Scan the merchant’s QR code and fill in your mobile phone number, receipt number and the total bill.
  • Step 4    
  • Cashier will key in the Awarding Pin and then members may submit their form upon completion.
Retailer will approve the transaction and the poins will be auto-generated and reflected within 7 days.
  • What is the Awarding Pin in the point awarding section?
    Every merchant has their own unique Awarding Pin. The Awarding Pin is used to verify the validity of the transaction so that points may be awarded to the member and reflected within 7 days.
5.phone

Vouchers

How to Redeem Vouchers
how to redeem
  • Step 1    
  • Tap on "T Privilege" and then select the e-voucher of choice.
  • Step 2    
  • Click "Redeem Now".
  • Step 3    
  • Select "Collect Now" to redeem the vouchers while stocks last.
  • Step 4    
  • Tap on "Rewards" and present the redeemed voucher at merchant outlet.
  • Step 5    
  • Cashier will record the voucher number in the POS system.
  • Step 6    
  • The cashier will tap on "Use Now".
  • Step 7    
  • Voucher redemption is completed.
  • What vouchers can be found in the T360 App?
    Upon downloading and registering on the T360 App, each member will receive a bundle of FREE vouchers which include a welcome voucher, a 10% discount voucher, a 15% discount voucher, a 20% discount voucher, a birthday voucher and a cash voucher.
  • What should I do upon facing a technical issue?
    Raise a ticket via the T360 App:
  • Step 1    
  • Screenshot the page you wish to report
  • Step 2    
  • Press the “Feedback” tab located as the 2nd top left button
  • Step 3    
  • Fill in the Enquiry page, select a category and topic, attach the screenshot image and type in your message
  • Step 4    
  • Press “Send”
5.phone

Merchants

  • What type of business may join the T Privilege loyalty programme?
    We welcome any entrepreneurs whom are interested to increase footfall & generate more income to their business. Our merchants includes various type of business which are F&B, Apparel, Pets, Skincare, Hair Salon, Reflexology, Chiropractic and Physiotherapy, Sports and Electronics etc.
  • What services are provided when signed on as a merchant?
    Upon signing on, Merchants will be required to create vouchers which members may redeem, to increase footfall. Other services provided include advertising including email direct marketing (database of 30k++), social media posting, mobile app advertising (expected 30k to 100k views), the employee portal (all Tropicana employees) and event collaborations for campaigns and contests.

Collaboration

  • What opportunities are available for brands and companies through an exclusive partnership with us?
    As an exclusive partner, your brand will gain access to our extensive network, 350,000 database of members and homeowners, offering them tailored deals and promotions. We will feature your company prominently across our platforms, including our website, in-app notifications, and special announcements. This partnership provides an excellent opportunity to enhance your brand visibility and engage directly with a highly targeted audience.
  • How does a collaboration benefit both our platform and our exclusive partners?
    Collaborating with us allows your brand to align with a trusted platform that prioritizes quality and innovation. By offering exclusive deals to our members, you create added value for your customers while increasing your brand’s reach and engagement. In return, we provide comprehensive promotional support, including shoutouts, special features, and tailored campaigns designed to maximize your brand’s impact.
  • What forms of collaboration does T Privilege provide?
    T Privilege offers a comprehensive range of collaboration opportunities both online and offline. Online collaboration includes services such as app integration, digital campaigns, and electronic direct mail (EDM) marketing etc. For offline collaboration, T Privilege provides support for on-ground events, and promotional booths, seasonal expo that ensuring a seamless experience across T360 App.

Magazine

  • What is the distribution and reach of the Tropicana Magazine?
    With a legacy spanning over 30 years, our magazine delivers compelling, trending content to its audience. Boasting a readership of over 21 million across various platforms, Tropicana Magazine remains a beacon of information and inspiration. Available in both digital and print formats, our publication reaches readers in 22 locations nationwide, including Kota Damansara (HQ), Genting Highlands, Selangor, Johor, Penang, Langkawi Kedah, Tropicana Golf & Country Resort (TGCR), Tropicana Gardens Mall (TGM), 5 star hotels and Subang airport. As the most widely printed magazine since 1993, with a strong regional presence through 22 established sections, entrepreneurs have the opportunity to showcase their ventures on our covers, ranging from outside front and back to double page spreads, ensuring maximum exposure and impact.